It's been a fairly common practice for some users to copy hymns from Lutheran Service Builder and directly paste them into a Word document.
In early 2022, LSB had upgraded its settings as part of a security update. As a consequence, older versions of Office products don't seem to support the newer security requirements, hereby preventing images from being downloaded. So far, support has narrowed this issue down to pre-2016 Word versions.
One workaround is to look up your hymns in the global search on the calendar view and export the hymn to Word directly. You can also export your bulletin with all of your chosen hymns and copy and paste from there.